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Pegasus Vouchers: Refund Status & Exchange for Cash

We’ll be discussing Pegasus vouchers in this article.

What types of vouchers does Pegasus offer? Can vouchers be exchanged for cash?

Airlines often provide vouchers in case of disrupted flights, but it’s crucial to understand that these vouchers are not the same as compensation. In this discussion, we’ll cover the common situations when Pegasus issues vouchers and the passenger’s rights in these cases. It’s worth noting that accepting a voucher is typically optional and not equivalent to receiving flight compensation.

These EU laws apply to Pegasus flights departing from Europe.

1. Pegasus Vouchers

Vouchers are essentially coupons that hold a predetermined value and can be used as a type of payment when booking flights from an airline.

Pegasus, like other airlines, occasionally provides vouchers to its passengers. There are mainly two types of Pegasus vouchers: Pegasus gift cards and flight compensation vouchers.

  • Pegasus Gift Cards – These are regular airline travel gift cards and can be used towards the payment of flights booked through Pegasus. The gift cards can be purchased for personal use. You can buy a Pegasus gift card on the airline’s website.
  • Pegasus compensation vouchers – These Pegasus vouchers operate similarly to gift cards, with the main difference being that they’re given by Pegasus in response to flight issues such as flight delayflight cancellationoverbooking.

The process to obtain a gift card is quite simple – either you purchase it or someone gives it to you as a gift.

But what about flight compensation vouchers or vouchers given as reimbursement for a cancelled flight? Continue reading to find out more.

2. Pegasus Voucher as Refund/Compensation

What event led you to receive Pegasus vouchers?

2.1 Your Flight Was Cancelled

In the event of a flight cancellation, passengers are given a choice.

If Pegasus cancels your flight, they are obligated to provide you with two options: a refund for cancellation or an alternative flight to your final destination. The replacement flight could be by Pegasus or a different airline, and it should be at no additional charge. In certain scenarios, you may also be eligible for flight cancellation compensation.

Do remember that a Pegasus refund and compensation should be directly deposited into your bank account. The airline may suggest a voucher, but you don’t need to accept it.

As Pegasus is a non-European airline, these EU regulations apply only to Pegasus flights departing from the EU and the UK.

2.2 You Cancelled a Flight

As a passenger, if you decide to cancel your flight, there are different guidelines to follow.

The Pegasus refund policy asserts that your eligibility for a refund is primarily based on the fare rules of your ticket.

If your ticket is refundable, you are qualified for a refund. However, if you possess a non-refundable ticket, you might not be eligible for a full refund. Instead, Pegasus might provide you with a voucher for future flights with them.

It’s important to thoroughly read the terms and conditions relevant to your ticket to understand your entitlements in case of a cancellation.

2.3 Your Flight Was Delayed

There are usually two situations.

Either Pegasus was responsible, or the airline had no control over the delay.

If Pegasus is responsible for the delay of your flight, you might be eligible for flight delay compensation. It’s important to verify your eligibility and insist on obtaining what you deserve. The process and entitlement for flight compensation are determined by the regulations of the European Union. Compensation typically ranges between 250 and 600 euros, although, in some circumstances, you might only receive half of that.

You may be offered Pegasus vouchers instead of the compensation you are entitled to. Remember, the decision to accept a voucher is up to you. If you choose to accept the voucher, ensure that its value meets the legal requirements.

If Pegasus is not at fault for the delay, then a voucher cannot be converted into cash, assuming one was even issued. Given that they are not the cause of the delay, they are not legally required to offer any compensation.

As Pegasus is a non-European airline, these EU regulations apply only to Pegasus flights departing from the EU and the UK.

2.4 You Were Denied Boarding

In situations where a flight is overbooked, you along with possibly other travellers might be involuntarily denied boarding. As a passenger, you have a right to either an alternative flight or a refund directly to your bank account. Moreover, you might be eligible for denied boarding compensation.

As is the case with flight delays and cancellations, you are not required to accept a non-refundable voucher instead of due compensation. You have the right to demand a direct transfer to your bank account.

If you voluntarily give up your seat (voluntary denied boarding), you might be offered a voucher. It’s vital to carefully review the terms of the offer, including its refundability, expiration date, and any usage restrictions.

As Pegasus is a non-European airline, these EU regulations apply only to Pegasus flights departing from the EU and the UK.

2.5 Other Situations

It is recommended to fact-check independently to ensure a fair deal.

Our website provides information on various scenarios where you may qualify for compensation or a refund. Please note that if your Pegasus flight departs from a European airport, they are legally required to offer a full refund or monetary compensation, instead of a voucher, regardless of their initial proposal.

Here’s a summary of what you can get in every situation:

SituationEU flight compensation
Refund
Flight delayed for 3+ hoursIf it’s due to the fault of Pegasus, you are entitled to flight delay compensationNo
Flight delayed less than 3 hoursNoNo
Flight cancellation less than 2 weeks before the flightIf it’s due to the fault of Pegasus, you are entitled to flight cancellation compensationChoice between a refund and new flight (You can choose either)
Flight cancellation more than 2 weeks before the flightNoChoice between a refund and new flight
You have cancelled a flightNoDepending on the ticket
Boarding denial (due to overbooking)You can get denied boarding compensationChoice between a refund and new flight
You have given up your seat (voluntary denied boarding)NoAs per agreement with Pegasus

The compensation you might receive will vary based on the specific situation and could range from a refund to compensation, or possibly both. It’s crucial to remember that any due payment must be made in cash or transferred directly to your bank account, depending on the circumstances.

You don’t have to accept Pegasus vouchers if you don’t want to.

As Pegasus is a non-European airline, these EU regulations apply only to Pegasus flights departing from the EU and the UK.

Read more:

3. How to Exchange Pegasus Vouchers for Cash?

When it comes to converting Pegasus vouchers into cash, there are two situations to consider.

The first situation involves refundable vouchers. If you hold one, you can opt to cash it in. Contacting Pegasus will provide you with information on the necessary steps and requirements for converting your voucher to cash.

In the second scenario, you may receive a Pegasus voucher instead of the monetary compensation you are entitled to by regulations. It is important to contact the airline to address this issue. By communicating your concerns, you can request the proper monetary compensation instead of a voucher. It is crucial to assert your rights and ensure you receive the rightful reimbursement as mandated by the law.

As Pegasus is a non-European airline, these EU regulations apply only to Pegasus flights departing from the EU and the UK.

4. How to Request a Refund From Pegasus?

If you desire a refund for your ticket, you can process it through the “Manage My Booking” section.

The refund will be carried out using the same payment method you used to book your ticket.

Your ticket type and the specific details of your request will dictate whether you are eligible for a full refund, partial refund, or no refund at all.

4.1 Insisting on a Pegasus Refund (or Compensation), Not Pegasus Voucher

In many situations, a choice should be presented to you.

According to the law, you have the right to refuse Pegasus vouchers offered as compensation or refund. EU regulations mandate that both a refund and UK/EU flight compensation should be paid directly to your bank account, unless you, as the passenger, agree to an alternative. Hence, Pegasus is obligated to offer this option instead of vouchers.

Remember, these EU regulations only cover Pegasus flights departing from Europe.

For an exhaustive review of all potential scenarios, please refer to the table provided earlier.

What if you have already accepted a voucher?

If you accepted a voucher instead of compensation or refund from Pegasus but believe you were entitled to money, you can request an exchange. The chance of receiving a monetary refund/compensation depends on your specific circumstances. If Pegasus didn’t provide a clear explanation or offer a choice between a voucher and monetary compensation/refund, it’s worth attempting to obtain the money.

By Europe and EU here on this page (and on this website in general) we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin (French Antilles), the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.

What is your experience with Pegasus vouchers? Have you ever been given one? Was it a refundable Pegasus voucher or you could use it only for Pegasus flights?