Experiencing a delay in your Pegasus refund? Wondering how to expedite the process?
You’ve initiated a request for a complete refund due to a flight cancellation, but there’s no progress. You may have received a message explaining the delay, or maybe you’re in the dark about the refund status. Regardless of your situation, remember this: the European Union has clear-cut refund policies. According to these rules, if your Pegasus flight is starting from Europe, your refund should be processed within 7 days.
What steps can you take if the waiting period surpasses this limit?
Pegasus Refund Delays: Your Action Plan
In case of a flight cancellation, the airline must suggest a refund or a new flight.
For instance, in the European Union, if an airline cancels a flight, they are obligated to offer you an option between a full refund and an alternative flight. It’s important to understand that sometimes you may be entitled to a refund only, and at other times, you can also claim compensation for flight cancellation. This regulation applies to all European airlines.
This refund regulation also applies to certain non-European airline flights. If Pegasus cancels your flight departing from Europe, you have the right to a Pegasus refund or be offered a replacement flight. Under specific conditions, you may also be eligible for flight cancellation compensation.
As Pegasus is a non-European airline, these EU regulations apply only to Pegasus flights departing from the EU and the UK.
Step 1: Reach Out to Pegasus
Your Pegasus flight beginning from Europe got cancelled.
And your Pegasus refund isn’t happening as quickly as you’d like. What are your options?
Contact Pegasus customer support via their website.
Except for situations involving large-scale unforeseen events such as a global pandemic, they should revert to you within a week. If after a week there’s no response, send follow-up messages. Continue this regimen after a few days if needed to ensure they take notice.
Step 2: Employ Social Media to Contact Pegasus
If your communication attempts with Pegasus aren’t being acknowledged, leverage social media.
If weeks go by and your emails and messages remain unanswered, turn to Facebook and Twitter to get in touch with Pegasus. Highlight the mandatory 7-day refund period. Refer to the Regulation (EC) No 261/2004, Articles 5 and 8.
As Pegasus is a non-European airline, these EU regulations apply only to Pegasus flights departing from the EU and the UK.
Step 3: Reject Vouchers
For flights originating from Europe, your Pegasus refund should be transferred directly into your bank account. You are not obligated to accept Pegasus vouchers.
If it’s a flight from outside the EU, your only option may be to accept vouchers as flights from third countries do not fall under the jurisdiction of EU laws. This is because Pegasus is not an EU airline.
Step 4: Reach out to the National Enforcement Body (NEB)
Each EU member state has a respective NEB.
Contact the NEB of the country your flight is departing from.
If your flight is departing from Germany, reach out to the Nationale Beschwerde- und Durchsetzungsstelle Fluggastrechte.
For additional details on this, click here.
While the fourth option yields the best outcome, it is also the most time-consuming. It typically takes around two months for the relevant NEB to reach a decision. After that, you must wait for Pegasus to initiate the refund process. To expedite this, continue to remind them about your request via Pegasus’ social media platforms and other methods of communication.
As Pegasus is a non-European airline, these EU regulations apply only to Pegasus flights departing from the EU and the UK.
Pegasus Refund: When Are You Eligible for a Refund?
According to EU regulations, you are entitled to a full refund if Pegasus cancels your flight from Europe.
In the event of a flight cancellation, Pegasus must provide you with the choice to opt for an alternate flight (at no additional cost) or full refund of your ticket fare. This holds regardless of the grounds for cancellation, even in exceptional circumstances or in last-minute flight cancellations. The refund for a cancelled flight must be issued within seven days.
Any delay on the airline’s part in processing these refunds constitutes a breach of EU laws, and passengers can contemplate taking further action.
As Pegasus is a non-European airline, these EU regulations apply only to Pegasus flights departing from the EU and the UK.
What If You Decide to Cancel the Flight with Pegasus?
Can you get a Pegasus refund if you cancel your flight?
If you choose to cancel the flight with Pegasus, the refund process becomes slightly more complex.
Here are some factors to consider:
- Flexible tickets. If you’ve opted for a flexible ticket with Pegasus, you are likely eligible for a refund, but always check Pegasus’s specific terms and conditions to confirm.
- Non-refundable tickets. In the case of non-refundable tickets with Pegasus, you typically won’t be able to get a full refund. However, Pegasus may agree to refund the taxes included in your ticket price.
- Travel insurance. If you’ve purchased travel insurance that covers cancellations, you may be able to secure a refund from your insurance provider, depending on the cancellation reasons.
- Cancellation within 24 hours of booking. Pegasus offers a complete refund if you cancel your flight within 24 hours of booking, given that the booking was made at least 7 days before the flight’s departure.
- Unexpected events like serious illness. If you are forced to cancel due to unexpected events, such as illness or a death in the family, Pegasus may offer a refund or credit for future travel; this depends on Pegasus’s policy.
Flight Cancellation Due to Extraordinary Circumstances: Can You Get a Refund?
Extraordinary circumstances such as critical weather conditions, strikes by airport staff (not the airline’s crew strikes), or security concerns often result in flight cancellations. In these instances, the airline is generally not liable for the cancellation, so no compensation is provided.
Nonetheless, European Union law (Regulation (EC) No 261/2004) requires that passengers are offered a choice — a complete refund or the option of a new flight, regardless of the cancellation’s cause. Therefore, even when cancellations are caused by extraordinary circumstances, you maintain your right to a refund.
Be aware that the Pegasus Airlines refund must be processed within seven days. If you observe the refund process being delayed, don’t hesitate to employ the step-by-step strategy outlined above.
As Pegasus is a non-European airline, these EU regulations apply only to Pegasus flights departing from the EU and the UK.
What is your experience with Pegasus refunds? Have you ever received a refund from Pegasus? Share your experience in the comments!