How to claim Pegasus compensation?
How to claim flight delay compensation?
Claiming compensation from Pegasus depends on the compensation type. You may have a couple of options: handle the claim yourself or get assistance from a company that specialises in EU flight compensation claims. In some cases, you may only be able to handle the claim on your own. It’s important to understand the distinction between compensation and refund as these terms are not interchangeable.
Depending on the situation, you may be eligible for compensation, a refund, or both.
How to Claim Pegasus Compensation?
How to claim Pegasus compensation for a disrupted flight?
The steps needed to claim compensation can be different based on what kind of compensation you are seeking. Below are some frequently encountered situations:
1. UK/EU Flight Compensation: Pegasus
It’s important to remember that technical problems, staffing shortages and Pegasus staff strikes are considered the airline’s responsibility and not extraordinary situations.
1.1 Long Flight Delay
The requirements for claiming flight delay compensation from Pegasus are as follows:
- The delay must have lasted 3 or more hours (calculated upon arrival);
- The delay must be due to the airline’s fault;
- The flight must be from Europe.
To apply for compensation with Pegasus, you should contact their customer service centre via their website and complete a claim form. Refer to Regulation (EC) No 261/2004 and provide consistent communication.
You can also file a claim with our partners.
Read more:
By Europe and EU here on this page (and on this website in general) we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin (French Antilles), the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.
1.2 Flight Cancellation
How to claim Pegasus compensation for a cancelled flight?
To obtain compensation from Pegasus , these conditions should be fulfilled:
- It must be a last-minute cancellation (up to 14 days prior);
- The cancellation is due to Pegasus’ fault (not due to adverse weather or other unforeseen circumstances);
- The flight is from Europe.
You can contact the Pegasus customer service centre via their website to make a claim. Make sure to refer to Regulation (EC) No 261/2004 and remind them of your rights to prevent rejection of your claim by the airline.
Alternatively, file a claim with our partners, a flight compensation company.
Read more:
- Pegasus Flight Cancellation Compensation
- Your Pegasus Refund Is Taking Forever. What Can You Do About It?
1.3 Denied Boarding / Overbooking
The specific criteria to qualify for denied boarding compensation are:
- You should have been involuntarily denied boarding due to overbooking;
- You should have been denied boarding due to the airline’s mistake (i.e., overbooking), not issues with your passport, visa, etc.;
- The flight must be from Europe.
Please note that passengers without the appropriate travel documentation, such as a valid visa, may not be eligible for compensation. Additionally, passengers who willingly choose alternative solutions, like boarding a later flight, may not be entitled to compensation.
How to claim denied boarding compensation?
Pegasus provides a means for customers to apply for compensation via their website.
Make sure to reference Regulation (EC) No 261/2004.
You also have the option to submit a claim with our partners.
Read more: Pegasus Denied Boarding Compensation
1.4 Missed Connection Flight
How to claim Pegasus compensation for a missed connecting flight?
If your first flight is delayed or cancelled, causing you to miss your connecting flight and arrive at your destination 3 or more hours late, you may be eligible for compensation under Regulation (EC) No 261/2004.
This applies only if:
- The delay/cancellation was caused by Pegasus, and was not a result of extraordinary circumstances (e.g., severe weather conditions or a pandemic);
- The flight is departing from Europe.
To apply for compensation from Pegasus, you can visit their customer service centre on their website. Don’t forget to refer to Regulation (EC) No 261/2004.
Or you can submit your claim with our partners.
Read more: Pegasus Missed Connection Compensation
1.5 Downgrading
If you’re involuntarily downgraded on your flight, you have the right to receive compensation from the airline. Depending on the distance of your flight, the compensation can vary from 30% to 75% of the ticket price. The airline should provide you with this compensation immediately.
Be aware that you are not required to accept any vouchers or coupons that the airline offers. If you encounter any issues, refer back to Regulation (EC) No 261/2004.
However, this policy does not currently apply to Pegasus. Pegasus does not have Business or First class, and as a result, the mentioned compensation rules for class downgrades do not apply to their services at this time.
Read more: Pegasus Flight Downgrade Compensation
As Pegasus is a non-European airline, these EU regulations apply only to Pegasus flights departing from the EU and the UK.
2. Baggage Compensation
How to claim Pegasus compensation for baggage-related issues?
In the face of issues with your baggage, you have two available options.
You can liaise with your insurance agency to submit a claim, or you can lodge your claim directly on Pegasus’ website. It’s important to note that companies providing airline compensation services usually do not take up cases related to baggage claims.
2.1 Damaged Baggage
If your baggage is damaged, here’s what you need to do.
Follow this process:
- File a report of damage at the airport within a week of receiving your baggage;
- Provide all necessary information;
- Begin a claim process online;
- You may receive compensation of up to €1300.
Read more: Pegasus Damaged Baggage Compensation
2.2 Delayed Baggage
If your baggage is delayed, abide by the following guide:
- Report a missing bag at the airport;
- Obtain the Property Irregularity Report or PIR that comes with a distinct reference number;
- Stay updated with your luggage’s status online using your reference number;
- Get reimbursement for your expenses (emergency purchases necessitated due to the delay).
Read more: Pegasus Delayed Baggage Compensation
2.3 Lost Baggage
Sometimes, your checked baggage may not arrive at all.
In such events, heed these instructions:
- Report your bag’s loss at the airport;
- Obtain the Property Irregularity Report with a unique tracking number;
- Use your reference number to monitor your bag’s status online;
- If after 21 days your bag is still lost, submit a list of items that were in your bag to receive compensation up to €1300;
- In addition to the compensation, you can also claim for any additional expenses.
Read more: Pegasus Lost Baggage Compensation
3. Pegasus Refund For Cancellation
If your flight with Pegasus is cancelled, you can request a refund for the cost of the flight.
In certain situations, you may also be eligible for compensation. To request your refund or compensation, it is important to contact Pegasus promptly. If needed, consider following up after a few weeks.
You can learn more about this process in the linked article.
Read more: Pegasus Refund for Cancellation
As Pegasus is a non-European airline, these EU regulations apply only to Pegasus flights departing from the EU and the UK.
3.1 What If You Cancel a Pegasus Flight?
If you decide to cancel a Pegasus flight, the refund process is relatively simple.
To cancel your reservation, you can either do it online through the Pegasus website or contact their customer service. After cancelling, you need to submit a refund request. The refund amount will be determined by the fare conditions of your ticket.
However, note that not all tickets are refundable. If you bought a non-refundable ticket, you might not be able to get a refund, or you might face substantial cancellation charges. Therefore, it’s crucial to thoroughly understand the fare rules before buying a ticket.
Please note that although you may qualify for a refund, cancelling the flight yourself will not entitle you to compensation. Compensation under Regulation (EC) No 261/2004 is only applicable when the airline cancels the flight, not when the passenger cancels.
So, to sum up, while you might receive a refund for your ticket depending on the fare conditions, you cannot claim compensation for flights cancelled by yourself.
Do Not Agree to PegasusVouchers
When you are owed European flight compensation or a refund from Pegasus, it’s essential to remember that you are not obligated to accept Pegasus vouchers as compensation. You have the right to ask for a cash refund instead.
When dealing with Pegasus customer service, make sure to mention Regulation (EC) No 261/2004 and clearly state your preference for a cash refund instead of vouchers as compensation. If the customer service representative does not provide a cash refund, politely request to speak with their supervisor or manager.
Yes – it is your right to receive your compensation or refund from Pegasus without being forced to accept vouchers as payment.
As Pegasus is a non-European airline, these EU regulations apply only to Pegasus flights departing from the EU and the UK.
Claiming Pegasus Flight Compensation Independently
How to claim Pegasus compensation on your own?
When filing a compensation claim for a Pegasus flight on your own, it’s important to be determined and fully aware of your rights. Airlines often try to avoid compensation by exaggerating issues or misclassifying mechanical problems as extraordinary events (which they are not – technical problems are not the same as extraordinary circumstances). Some airlines may offer vouchers instead of financial compensation.
These tactics are not exclusive to Pegasus; they’re prevalent across the global airline industry.
Essentially, to secure flight compensation from Pegasus independently:
- Establish your eligibility for compensation. Evaluate whether your situation, under EC Regulation No. 261/2004, entitles you to flight compensation or a refund. Remember that Pegasus is not a European airline. Therefore, European regulations only apply to their flights that depart from Europe.
- Preserve all related documentation. This includes boarding passes, tickets, receipts, and any other evidence of your flight and costs.
- Contact Pegasus. Submit your claim directly to Pegasus’ customer service department. This can be accomplished via email, phone, or their website.
- Be resolute. Don’t give up if the first response is unhelpful. Continue engaging with the airline and asserting your right to be compensated.
- Reject vouchers. Remember, you’re entitled to monetary compensation. Don’t accept vouchers if they’re proposed.
- Escalate if necessary. If the airline refuses to provide compensation, you may need to escalate the situation to a National Enforcement Body or contemplate legal action.
By following these steps, you can navigate the process of claiming flight compensation independently. However, remember that this can be a difficult process, and professional help is available if needed.
As Pegasus is a non-European airline, these EU regulations apply only to Pegasus flights departing from the EU and the UK.
Legal Proceedings – Pegasus
If Pegasus rejects your compensation claim, you may need to consider legal action.
However, before going to court, you can escalate your claim to NEB. This step might help you avoid legal proceedings. A favourable decision from NEB can strengthen your position and increase the chances of a successful claim, even if the airline continues to refuse compensation.
If, despite all your efforts, the airline continues to deny your right to compensation, filing a lawsuit against Pegasus might be your next step. This should be considered as a final resort after exhausting all other avenues of mediation and escalation. It’s important to be aware of the effort, both in terms of finances and time, that legal actions entail.
It’s essential to be fully prepared and aware of what you’re getting into. However, if your claim is justified under EC Regulation No. 261/2004, and you have the necessary evidence to support it, going to court may indeed be your next move.
What is your experience with Pegasus compensation claims? Have you ever received compensation from Pegasus? Share your experience, or questions, in the comments.