Pegasus overbooking compensation / denied boarding compensation.
How much is flight overbooking compensation? Rules? How to get it?
Airlines often overbook their flights. They do it to maximise their flight capacity in the event of no-shows. But what if too many people show up for their flight? Unfortunately, some passengers have to be denied boarding. The good news is — In Europe, passengers are protected against denied boarding. If you are denied boarding due to overbooking, you might be entitled to denied boarding compensation. Even if you are travelling with Pegasus, a non-European airline.
In case of Pegasus, the regulations apply to their flights from the EU, and the UK.
There are two ways you can claim this compensation.
1. Pegasus Overbooking Compensation: EU / UK Denied Boarding Regulations
Have you been denied boarding by Pegasus?
What are your rights in case of boarding denial? Can you get a new flight ticket? Are you entitled to Pegasus denied boarding compensation? In short — if it’s due to overbooking, you are protected under European laws. You are entitled to receive care from the airline. And in some situations — to compensation.
It applies to all Pegasus flights departing from Europe, and to all passengers on these flights.
If you’re flying with Pegasus, and you are denied boarding due to overbooking — you might be entitled to flight overbooking compensation (EU denied boarding compensation) of up to €600.
This only applies to overbookings.
If your passport is about to expire, or you don’t have a visa, it might result in denied boarding. In this case, you aren’t entitled to denied boarding compensation. Also you aren’t entitled to compensation if you voluntarily give up your seat.
Read more: Regulation (EC) No 261/2004; Regulation UK261
By Europe and EU here on this page (and on this website in general) we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin (French Antilles), the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.
1.1 Voluntary Denied Boarding
What is voluntary denied boarding?
As the name suggests, this is when you voluntarily give up your seat and agree to travel later, on another flight. Whenever there is an overbooking, and too many people show up, airline staff looks for volunteers ready to travel later. The volunteers are given a free flight, free meal, instant compensation, and, if the wait is long, a free hotel stay.
If you agree to an offer like this, it’s called voluntary boarding denial.
In this case, you aren’t entitled to denied boarding compensation from Pegasus.
You don’t have to agree to an offer like this.
1.2 Involuntary Denied Boarding
There are situations when you don’t have a choice.
If there are not enough volunteers, the airline will still bump people. Even if they don’t agree to be denied boarding. This is called involuntarily denied boarding.
If you are denied boarding involuntarily, you have a right to denied boarding compensation from Pegasus.
What happens in case of involuntary denied boarding?
- The airline must provide you with a new flight or give you a full refund;
- In addition to that, you are entitled to receive care from the airline*;
- You are entitled to Pegasus denied boarding compensation up to €600 per passenger.
With Pegasus all of this apply to flights departing from Europe.
* Pegasus must offer you free meals and drinks in a reasonable relation to the waiting time, two free phone calls, e-mails or faxes. If you have to wait overnight, Pegasus must provide you with free accommodation and free transfer from and to the airport.
1.3 Right to Care
If you are stranded at the airport, you have a right to care from the airline.
If you have been denied boarding, and now you have to wait at the airport for 3+ hours, you have a right to receive care from Pegasus.
What does it mean for you as a passenger?
Pegasus must offer you free meals and drinks in a reasonable relation to the waiting time, two free phone calls, e-mails or faxes. If the new flight offered by the airline leaves only on the next day, the airline has to offer you a free hotel stay and free airport transfer.
Agreeing to these free services doesn’t affect your chances of getting compensation.
In case of Pegasus, the EU/UK Flight Compensation Regulations apply to its flights from the European Union and the UK.
The regulations also apply to flight cancellation and flight delay.
2. How to Claim Pegasus Flight Compensation? How to Claim Flight Overbooking Compensation?
You can claim Pegasus overbooking compensation yourself.
The other option is to work with professionals.
Claiming compensation from Pegasus yourself. You can contact the airline using a contact from on the airline’s website. You can find it in the “Contact Us” section. Fill in the form, providing your personal information and information about your flight. Refer to the European regulations and mention that you were involuntarily denied boarding.
Don’t expect to receive the compensation right away. It’s a rather lengthy process.
You can also take the easiest path — legal representation.
Our partners offer such services. Register your Pegasus compensation claim with our partners.
Just fill in the form linked on this website, and they will help you.
When choosing this option, here is all you will have to do:
And that’s it — the rest is handled by professionals.
* Your boarding pass and passport or ID copy.
Read more:
2.1 How Long Does It Take?
It depends on the airline.
Overall, it’s not a very difficult, but rather lengthy process.
If everything goes well, you might receive the money after 2-3 months.
If the airline refuses to cooperate, or wrongly denies your claim, you will need to take your case to a national enforcement body or court. If this is the case, you might get your money only after a few months.
3. How Much Can You Claim?
In the EU and the UK compensation amounts are fixed.
In most situations they range from €250 to €600.
Here is how you can calculate Pegasus compensation:
When your destination is within the EU/UK:
€250
If the distance of your flight is
up to 1,500 km
€400
If the distance of your flight is between 1,500 – 3,500 km
When your destination is outside the EU/UK:
€250
If the distance of your flight is
up to 1,500 km
€400
If the distance of your flight is between 1,500 – 3,500 km
€600
If the distance of your flight is more than 3,500 km
This is also the amount you should be demanding, if claiming flight overbooking compensation yourself. Otherwise, the airline might offer you a smaller compensation. If this happens, you don’t have to agree to a smaller compensation. Request the right amount.
There’s one exception. When the flight distance is 3500+ kilometres and you reach your destination 3 to 4 hours later than planned, you are entitled only to 50% of the compensation amount (that means €300, not €600).
3.1 Pegasus Voucher Code, Discounts or Cash?
What if you are offered an airline voucher instead of compensation?
Pegasus also offers vouchers and coupons to passengers when compensation is due. Do you have to accept vouchers from the airline? No. Ask for a bank transfer instead.
According to the law, compensations have to be paid in cash or by bank transfer. Not in coupons or discount codes.
Keep in mind that this applies only to Pegasus flights from Europe.
On other flights you might not have a choice.
Pegasus Denied Boarding Compensation: FAQ
My flight was very cheap. I bought it during sales. Can I still get full flight delay compensation?
Yes, absolutely.
It is because compensation amounts are fixed. The amount depends on flight distance. Hence the price of the ticket doesn’t matter. Even if your flight was only 20 or 30 euro, you can still get up to 600 euro from the airline.
What if I don’t have travel insurance? Can I get compensation?
To get flight compensation, you don’t need insurance.
Thanks to European laws, all air travellers are protected equally. If your flight is 3+ hours late, you might have a right to flight delay compensation from Pegasus.
You don’t need travel insurance for this.
Can my child/baby get compensation from Pegasus?
Yes, 100%.
The age doesn’t matter. If the flight is late due to the airline’s fault, all passengers have equal rights to flight compensation. The same rules apply also to infants without a dedicated seat.
If you are entitled to 600 euro compensation, your child/baby will be too.
Can I claim compensation for someone else?
Yes, you can.
You can claim compensation for your friend, relative or family member, even if you weren’t on that flight yourself. As long as they provide you with a copy of their passport and boarding pass.
Also they might need to sign a couple of documents.
How far back can I claim compensation?
It depends on the laws of the country.
In some European countries you can claim compensation even for old flights. If your flight was 2-3 years ago, you might still claim flight compensation for it.
What to do if Pegasus is refusing to pay compensation?
Pegasus is refusing to pay compensation.
You can still claim compensation, as the airline might wrongly deny your claim.
There are two options, how you can proceed. You can hand over your case to a flight compensation company, for them to continue the negotiations with the airline.
Or, you can contact the national enforcement body of the country your flight was from. There are national enforcement bodies in all the EU Member states.
Problems With Visa or Passport
I was denied boarding due to problems with visa / passport. Am I entitled to denied boarding compensation?
No, because this isn’t the airline’s fault.
It’s your fault. You were denied boarding due to your mistake.
That’s why you aren’t entitled to denied boarding compensation.
EU – Non-EU Flights, Tourists
I’m flying to the EU from a country outside the EU. Can I get UK/EU flight delay compensation?
If you’re flying with Pegasus then no, you can’t.
But remember this — here we are speaking only about European flight compensation regulations (Regulation 261/2004 and UK261). Some other regulations might apply to your flight, and you may have a right to compensation. When it comes to European laws, with Pegasus, you are protected only on flights departing from Europe.
I’m flying from the EU to a country outside the EU. Can I get UK/EU flight delay compensation?
Yes, you can.
The same applies to all Pegasus flights from the UK.
I am not a European citizen. Can I get compensation?
Yes.
Your nationality doesn’t matter.
In Europe, all passengers are protected.
Other Situations
Pegasus provided me with a free hotel room and a free replacement flight to my destination. Can I still get compensation?
Yes, if the flight departed from the EU / UK.
If your flight is eligible to compensation, you can get it even if you have accepted a free flight and free hotel stay. Accepting these free services doesn’t affect your claim.
Pegasus took me to my destination. Can I still get compensation?
You might.
If you arrived 3+ hours later than scheduled, and the flight disruption was due to the airline’s fault, you might be entitled to compensation. Even if you accept a new flight from the airline.
Keep in mind that European regulations apply only to Pegasus flights departing from Europe.
What is your experience? Have you ever received Pegasus overbooking compensation? Do you still have questions about Pegasus denied boarding compensation claim procedures and policies? Ask in the comments.