Pegasus Missed Connection Compensation

Pegasus missed connection compensation. How much can you claim?

What entitlements can you expect if you miss your Pegasus connecting flight?

If you have a missed connecting flight with Pegasus, you may be eligible for compensation. The amount you can claim depends on the length of your journey. Compensation eligibility is not affected by passenger nationality, ticket price, or the scope of travel insurance. This is because Pegasus Airlines is committed to complying with EU regulations. It’s important to note that these EU regulations only apply to Pegasus Airlines flights originating from Europe.

You have the option to either claim independently or solicit the assistance of professionals.

1. EU Missed Flight Connection Compensation

Is it possible to claim Pegasus missed connection compensation?

If you miss your connecting flight with Pegasus, you could potentially qualify for compensation. The regulations applicable to such situations are clear and straightforward.

As Pegasus is a non-European airline, these EU regulations apply only to Pegasus flights departing from the EU and the UK.

1.1 Missed Connecting Flight Due to Delay: Compensation

If you miss a connecting flight as a result of a delay on your initial Pegasus flight, you could be eligible for compensation under EU regulations.

If the delay is the airline’s fault, you could claim up to €600 if your flight is from Europe. As Pegasus is not a European airline, this rule applies only to Pegasus Airlines flights departing from Europe. Legally speaking, “Pegasus missed connection compensation” doesn’t exist as it falls under the same category as Pegasus flight delay compensation.

For a legitimate claim to Pegasus flight compensation, you should arrive at your final destination 3 or more hours later than initially scheduled. In summary, you can obtain compensation if:

• The delay is 3+ hours (calculated at the time of arrival);
• The fault is on Pegasus;
• Flight is from Europe.

The same regulations apply to Pegasus connecting flights. It’s worth noting that in this instance, your destination is the final destination, i.e., your last airport (not any of the stopover airports).

Think of this scenario. You have a connecting flight with Pegasus from Berlin to Izmir via Istanbul. Here, your final destination is Izmir. Istanbul is simply a stopover airport. If you arrive in Izmir 3 or more hours late due the Pegasus Airlines’ fault, you are eligible for compensation for the missed connection flight for the entire “Berlin – Izmir” route.

Don’t forget to submit a compensation claim!

1.2 Missing a Connecting Flight Due to Cancellation

If you experience a last-minute flight cancellation, resulting in a missed connection and a delay of 3 or more hours to your final destination, you might qualify for compensation from Pegasus, mirroring the situation with flight delays.

This is applicable if the cancellation is the airline’s liability, and your journey originates from Europe. The compensation amount can go up to €600 and is dependent on your flight’s distance.

To summarize, you may be entitled to Pegasus missed connection compensation when:

• Your preceding flight is cancelled (or delayed) due to Pegasus mistake;
• You reach your destination with a delay of 3+ hours;
• Your flight is from Europe.

Ready to claim compensation?

Remember to submit a compensation claim!

As Pegasus is a non-European airline, these EU regulations apply only to Pegasus flights departing from the EU and the UK.

1.3 What About Self-Transfer Flights With Pegasus?

If your flights for your travels were booked separately (i.e., self-transfer), the previously mentioned rules do not apply. In such cases, if one of your flights is cancelled or delayed, you will not qualify for compensation for the other flight.

For example, if you have a flight booked with Pegasus and another with Ryanair, and Pegasus cancels their flight, you may be entitled to compensation for the cancelled Pegasus flight. But, Pegasus is not accountable for your Ryanair flight, and they will not assist you if you miss that flight.

Be aware of this when making separate flight reservations.

By Europe and EU here on this page (and on this website in general) we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin (French Antilles), the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.

2. Extraordinary Circumstances

Extraordinary circumstances refer to situations that Pegasus has no control over.

Compensation is typically not provided during these unpredictable scenarios. Situations such as severe weather conditions, political disturbances, or a pandemic fall under this category. If you find any information uncertain, it is recommended to cross-verify. To avoid any misinformation regarding refunds and compensations, it’s a good practice to confirm all relevant details.

You might want to consider hiring a flight compensation company to review your case and ascertain that you’re not being misled. For instance, mechanical problems with the aircraft usually fall under the responsibility of the airline and are not classified as unforeseen circumstances, despite what some airlines might claim.

Situations that aren’t classified as unforeseen circumstances include:

• The majority of technical problems with the aircraft
• Most of Pegasus staff strikes
• Pegasus staff shortages

3. Right to Care (from Pegasus)

If a flight delay, flight cancellation, denied boarding or missed connection leaves you stranded at the airport, you have a right to care.

In these instances, Pegasus is obligated to assist you while you wait for a rescheduled flight. In addition, if a missed connection occurs, Pegasus must offer a free alternative flight, providing it wasn’t due to a mistake on your part.

In terms of assistance, if your wait at the airport exceeds three hours, you are entitled to receive care from Pegasus.

• After a 3-hour wait, Pegasus is required to offer you free meals and drinks in proportion to the waiting time, along with two free phone calls, emails, or faxes.
• In cases of an overnight delay, complimentary hotel accommodation should also be provided (+ free airport transfer).

As Pegasus is a non-European airline, these EU regulations apply only to Pegasus flights departing from the EU and the UK.

4. How to Claim Pegasus Flight Compensation?

How to claim Pegasus missed connection compensation?

Just as with any other flight compensation, there are two methods to claim compensation.

Your first option is to reach out to Pegasus directly. You can visit their website and contact their customer support centre to request compensation for your flight. However, remember that this process can be time-consuming, and you might have to negotiate with Pegasus to get the compensation you are entitled to. Having proof to illustrate how delayed you were at your destination can be beneficial.

Your second, more effortless option is to get legal representation.

With this method, you will have legal experts managing all aspects of your claim. Our partners offer such services – details below.

4.1 How Long Does It Take To Get Compensation?

How long does it take to get Pegasus missed connection compensation?

Typically, it might take at least a few months to receive flight compensation.

If your case requires an escalation to a national enforcement body or court, the process might stretch an additional couple of months, and in some scenarios, even an additional six months.

Several factors can influence the time taken to receive compensation. If an airline promptly acknowledges your claim and agrees to pay compensation, the process can be expedited. However, if the airline challenges your claim, it might take longer, and you might have to navigate through a prolonged legal process to receive compensation.

Furthermore, the complexity of your case may affect the time taken to receive compensation.

Each case is unique.

As Pegasus is a non-European airline, these EU regulations apply only to Pegasus flights departing from the EU and the UK.

5. How Much Compensation Can You Claim?

How much is Pegasus missed connection compensation?

The compensation amount is set and ranges from €250 to €600.

Here is how you can compute the amount of your Pegasus flight compensation:

When your destination is within the EU/UK:

When your destination is outside the EU/UK:

There’s one exception. When the distance is 3500 kilometres or more and you reach your destination 3 to 4 hours later, you are entitled to compensation of €300, not €600. If the delay is longer than 4 hours, you will get full compensation of €600.

5.1 Pegasus Voucher Refund or Cash?

There is a possibility that Pegasus might present you with a voucher instead of cash compensation.

Due to the COVID-19 pandemic, many airlines were issuing vouchers instead of financial compensation for flight delays and cancellations.

However, you have the right to decline a voucher and choose bank transfer compensation instead. It’s critical to understand that airlines are legally obliged to offer compensation and refunds in cash or bank transfer, and not in the form of vouchers or coupons, according to European law.

Keep in mind that EU regulations only apply to Pegasus flights from Europe. If your Pegasus flight departs from a third country, accepting vouchers as compensation or refund may be your only option.

6. What Is a Connecting Flight?

A connecting flight is a type of journey where the traveller does not fly directly to their final destination but instead flies on two or more aircraft, stopping at one or more airports along the route. This means you don’t fly from point A to point B in one go; you pause at point C, and there may be additional stops.

Layovers refer to these pause periods between flights if under 24 hours, whereas they’re called stopovers if they extend beyond 24 hours.

Selecting a connecting flight might be a consequence of the absence of a direct flight, or because the connecting flight may be more economical.

There are typically two types of connecting flights:

1. airline-protected transfers,
2. self-transfer flights.

6.1 Airline-Protected Transfer

So, how can you determine if you have an airline-protected transfer?

1. You have booked a connecting flight either directly with the airline or through a third-party service like Kiwi, Expedia, or eDreams.
2. The airline itself assigns a single booking reference number to your entire journey, which comprises two or more flights. Remember that this should be an airline booking reference number, not the travel agent’s booking reference number. By entering your booking reference number on the airline’s website, you can oversee your entire travel itinerary.

6.2 Self Transfer

So, what identifies a self-transfer flight?

1. If your journey includes multiple flights that are booked separately, you’re undertaking a self-transfer flight.
2. If every flight you take has a distinct reservation number, you’re engaging in a self-transfer flight.
3. If you had to pay separately for each flight, you are considered to be self-transferring.

Distinguishing between self-transfer and airline-protected connecting flights can seem complex. To determine them, inspect your tickets. If each flight segment has a distinct reservation number or booking reference, it’s likely a self-transfer. Online travel agencies such as Kiwi or Expedia also specify if the flight is a self-transfer.

7. Missed Connection

The term “missed connection” refers to an instance where a passenger doesn’t make it onto their subsequent flight.

This could arise due to a multitude of reasons, such as the preceding flight being delayed or cancelled, or the allocated connection time being insufficient. Especially when your layover duration is minimal, like 1 or 1.5 hours, the risk of missing your following flight increases.

Airlines often assist passengers who miss their connecting flights due to factors such as flight delays or cancellations. If you’re open to arriving at your destination later than planned, a delay could work in your favour, as you may be eligible for compensation of up to 600 euros per person.

Did the delay or cancellation of your flight lead to a missed connection?

7.1 Missed Airline-Protected Transfer

Choosing an airline-protected transfer serves as the most reliable option for travellers.

If a flight delay or cancellation causes you to miss your subsequent flight, airlines provide assistance and cover.

In cases where flight delays or cancellations result in a missed connection, passengers are protected and could be eligible for compensation. Typically, the airline will arrange a different flight. If the next flight is scheduled for the following day, they might provide a complimentary hotel stay. To resolve the issue, get in touch with the airline representatives at the airport.

What about a refund or flight compensation?

Typically, airlines do not offer refunds for missed flights.

However, flights governed by EU Regulation 261/2004 may entitle you to compensation for your whole journey if missed. This is similar to flight delay compensation or flight cancellation compensation.

Don’t forget to file a compensation claim!

As Pegasus is a non-European airline, these EU regulations apply only to Pegasus flights departing from the EU and the UK.

7.2 Consequences of Missed Self-Transfer Flight

A self-transfer involves booking several flights individually.

What are the repercussions if you fail to make your self-transfer connection?

If any of the single flights on your schedule are delayed by 3 or more hours, or cancelled, or if you are denied boarding, you might be eligible for compensation for that specific flight. However, none of the airlines involved are responsible for your entire trip or any unmet connections.

For instance, let’s assume you have a flight with Pegasus to Istanbul, denoted as “flight 1,” and after a 3-hour stop, you have another flight with British Airways to London, denoted as “flight 2.” If you miss your connection due to a delay or cancellation of flight 1, neither airline is accountable for the missed connection.

If flight 1 is significantly delayed (3+ hours), you might be entitled to compensation from Pegasus. If there’s a last-minute cancellation, you might be entitled to a new flight, refund, and compensation from Pegasus for flight 1, per Regulation (EC) No 261/2004.

As Pegasus is a non-European airline, these EU regulations apply only to Pegasus flights departing from the EU and the UK.

However, if you miss your British Airways flight as a result, you will have to buy a new flight to your final destination (London, in this case). Neither Pegasus nor British Airways will provide any compensation for flight 2, and no compensation for a missed flight connection will be offered.

The same applies to the British Airways flight – flight 2. If it’s delayed or cancelled at the last minute, you may receive compensation for this single flight.  However, if it’s cancelled at the last minute and you are scheduled for an earlier flight that you can’t make, you will have to handle the situation yourself.

If you have coverage for missed flights, contact your insurance provider. Depending on the situation, they might be able to assist you.

Frequently Asked Questions (FAQ)

EU – Non-EU Flights, Tourists

Pegasus Delayed Flight > Missed Connection

Flight Cancellations

Other Situations

Have you ever missed a connection? Was it a connecting flight with Pegasus? Share your experience. Do you have any questions about Pegasus missed connection compensation policies? Ask in the comments.