Pegasus refund for cancellation.
Are you eligible for it? If so, what are the applicable rules?
In the event of flight cancellations, passengers frequently inquire about potential refunds. This comprehensive guide delves into the process of obtaining a refund for a canceled flight, covering European regulations and detailing the anticipated refund and flight compensation for passengers. It is crucial to recognise that under specific circumstances, you may be eligible not only for a refund but also for compensation in cases of flight cancellations.
For Pegasus, European regulations only cover only their flights departing from Europe.
Pegasus Refund For Cancellation
Can you get Pegasus refund for cancellation? What about Pegasus flight compensation?
There could be two possibilities. It all depends on when the flight was cancelled.
So, let’s delve into the crucial question — when was your flight cancelled?
Scenario 1: Flight Is Cancelled Less Than 2 Weeks Before the Trip
You are entitled to: A refund or new flight + compensation (if it’s due to the fault of Pegasus).
This is considered a last-minute flight cancellation.
Pegasus provides two choices if they cancel your flight within 14 days: a complete refund or a new booking to your destination. You can choose the option that best suits your needs. If the cancellation was due to a mistake on Pegasus’ side, you may also qualify for flight cancellation compensation.
Both the refund and compensation will be transferred to your bank account.
Check your compensation online!
As Pegasus is a non-European airline, these EU regulations apply only to Pegasus flights departing from the EU and the UK.
Read more:
- Pegasus Flight Cancellation Compensation
- Your Pegasus Compensation Claim Is Denied. Now What?
- Your Pegasus Refund Is Taking Forever. What Can You Do About It?
Scenario 2: Flight Is Cancelled More Than 2 Weeks Before the Trip
You are entitled to: Pegasus refund for cancellation or new flight to your destination.
If your flight is cancelled more than 14 days before departure, compensation does not apply.
However, you can still choose to get a refund instead of the flight. Pegasus is required to offer you the choice between a new flight or a refund, and you have the freedom to select the option that works best for you.
Your Pegasus refund should be processed within 7 days.
As Pegasus is a non-European airline, these EU regulations apply only to Pegasus flights departing from the EU and the UK.
What If You Miss a Connecting Flight Due to Cancellation?
If your flight is cancelled and you miss your connecting flight, Pegasus will reschedule your flight to your final destination without any extra cost. Concerned about compensation? The same rules apply to flight delays. It’s important to calculate the delay in reaching your destination compared to the original arrival time. If the delay is 2 hours or more, you may be eligible for compensation.
Please visit our guide on Pegasus missed connection compensation.
Please note that the compensation rules are only applicable to Pegasus flights departing from Europe.
Pegasus Cancelled Flight Refund: FAQ
If My Flight Is Cancelled, Do I Get a Refund?
Yes, if you are a passenger on Pegasus and it’s a flight departing from Europe.
You have the option to request a refund from Pegasus for the cancelled flight instead of arranging a new flight. You can’t, however, have both.
If Pegasus cancels your flight less than 14 days before the scheduled departure and it’s their fault, you are entitled to both a refund (or new flight) and Pegasus flight cancellation compensation.
As Pegasus is a non-European airline, these EU regulations apply only to Pegasus flights departing from the EU and the UK.
Pegasus Voucher Refund or Cash, Can I Get Money?
What happens if Pegasus provides you with a voucher rather than monetary refund?
If Pegasus presents you with a voucher instead of a refund, you can choose to refuse and demand a cash payment instead. European Union regulations (Regulation (EC) No 261/2004) require airlines to offer compensations and refunds in cash or through bank transfers.
Have you already accepted a voucher?
Ask Pegasus to convert your travel voucher to cash.
What if it’s a flight from a country outside the EU?
Please note that EU regulations specifically apply to Pegasus flights departing from Europe. If your flight originates from a country outside the EU/UK, accepting a voucher may be your only option. It’s important to remember that not all Pegasus flights are covered by EU regulations, only those departing from Europe. Keep in mind that European regulations differentiate between a voucher and a refund/compensation.
What If Pegasus Is Refusing Refund For Cancellation?
If your flight is departing from Europe, you are protected by EU law.
Do not back down if Pegasus refuse to approve your refund claim.
You are entitled to claim a refund. Cite Regulation (EC) No 261/2004, Articles 5 and 8, which instruct airlines to refund passengers in certain circumstances. If Pegasus remain uncooperative, you should reach out to the national enforcement body in the country where your flight was supposed to leave for further aid.
Read more: Your Pegasus Refund Is Taking Forever. What Can You Do About It?
Can You Get Both Compensation and Refund?
If it’s a Pegasus flight from Europe, you are protected under EU law.
In such cases, there are situations where you may be entitled to both.
If Pegasus cancels your flight less than 14 days before the scheduled departure due to their mistake, you may receive both a full refund and compensation from Pegasus. Remember, both the refund and the compensation should be deposited into your bank account, not as vouchers.
Contact Pegasus if you’ve been given a voucher or coupon to have it exchanged for a cash refund.
As Pegasus is a non-European airline, these EU regulations apply only to Pegasus flights departing from the EU and the UK.
What Happens If I Cancel My Flight, Not The Airline?
When you cancel a flight, your entitlement to a refund largely depends on the type of ticket you purchased. If it is a non-refundable ticket, which is generally cheaper, you may not receive a refund. However, Pegasus may offer you a voucher or permit you to amend your booking for a fee.
If you purchased a refundable ticket, you are eligible for a full refund. Always review the cancellation policy before booking your flight.
What Happens If I Cancel a Flight, Not the Airline, and I Have Travel Insurance?
If you have travel insurance and need to cancel your flight, your refund will be determined by the terms of your insurance policy. Some policies cover flight cancellations for specific situations, like illness or a family member’s death. To understand what is covered and what is not, it’s best to contact your insurance provider.
What Is Pegasus’ Policy Regarding Flight Delays?
Pegasus is committed to taking accountability for 3+ hour-long delays that fall under its control, such as issues related to aircraft maintenance, Pegasus crew strikes or lack of crew members. In such instances, passengers could be eligible for flight delay compensation, if the flight originates from Europe. This is because European flights are protected by EU regulations.
However, if the delay arises from factors beyond the airline’s control, such as inclement weather or directives from air traffic control, compensation may not be forthcoming.
How Long Does It Take for a Refund to Be Processed?
Airlines operating in the EU are mandated by EU Regulation (EC) No 261/2004 to process refunds within 7 days of the request. If you’re experiencing delays, contact Pegasus or seek the assistance of a National Enforcement Body.
Read more: Your Pegasus Refund Is Taking Forever. What Can You Do About It?
As Pegasus is a non-European airline, these EU regulations apply only to Pegasus flights departing from the EU and the UK.
Can I Change My Flight Without Any Charges?
The ability to change your flight without incurring any charges largely relies on the fare conditions of your ticket.
Some fare types provide a certain level of flexibility, allowing you to amend your dates or even routes without additional costs. However, other fare types might incur a change fee in addition to any fare difference. It’s crucial to thoroughly review the fare rules before finalising your booking.
By Europe and EU here on this page (and on this website in general) we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin (French Antilles), the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.
What is your experience with Pegasus flight cancellations? Have you ever received a Pegasus refund for cancellation?