If you are stranded at the airport due to a disrupted flight, you have a right to care.
This primarily translates to free meals and free hotel stays during your wait.
If there is an unexpected change, last-minute cancellation, or delay in your Pegasus flight, you are entitled to a variety of complimentary services. If the delay lasts more than 3 hours, you should receive free meals and drinks. If the delay lasts overnight, Pegasus will arrange a complimentary hotel for you.
Remember, these EU regulations apply only to Pegasus flights departing from the EU and the UK.
Right to Care From Pegasus
On select Pegasus flights, you have a right to care.
European legislation guards passenger rights, ensuring that Pegasus must offer necessary care on certain flights. Although most flights to and from the European Union are governed by this law for European airlines, for Pegasus it applies to their flights departing from Europe.
This is mandated under Regulation (EC) No 261/2004.
Short Delays (3+ Hours)
You are entitled to: meals and refreshments.
If your delay lasts for three hours or more, and it happens during the day and is reasonably short, Pegasus will provide you with complimentary meals and beverages. Additionally, you will receive two free vouchers for phone calls, emails, or faxes.
Long Delays (Overnight)
You are entitled to: meals, drinks, hotel stay and airport transfer.
If your flight is delayed to the extent that an overnight stay is necessary, Pegasus will offer you free accommodation, airport transfers, meals, and drinks. If you haven’t received information about these provisions, please contact Pegasus promptly.
As Pegasus is a non-European airline, these EU regulations apply only to Pegasus flights departing from the EU and the UK.
How to Get Free Food and Free Hotel Accommodation?
While enduring an extended delay at the airport, Pegasus should provide amenities such as complimentary meals, accommodation, and airport transfers. You should not need to request these; they should be provided during the waiting period.
If these amenities aren’t provided, it’s important to approach the Pegasus customer service desk and inquire about them. As per European legislation, the airline is obligated to provide these services free of charge for eligible delays.
If the airline fails to arrange these services for you, you may need to handle them on your own. Keep all receipts and proof of purchase for meals, drinks, transfers, and hotel accommodation. With this documentation, you can request a refund from Pegasus by providing detailed information about your expenses during the delay. Make sure to include all necessary details to expedite the refund process.
As Pegasus is a non-European airline, these EU regulations apply only to Pegasus flights departing from the EU and the UK.
Extraordinary Circumstances
Do you have the right to care if a flight is delayed or cancelled due to extraordinary circumstances?
First, let’s clarify the term ‘extraordinary circumstances’.
What Are Extraordinary Circumstances?
An extraordinary circumstance refers to any event that is beyond an airline’s control and leads to disruptions such as flight delays, changes, or cancellations. These events can include severe weather conditions, strikes unrelated to the airline, security risks, political instability, or hidden manufacturing flaws that compromise flight safety.
In such situations, while passengers may experience inconvenience, airlines are not obliged to provide compensation, as per Regulation (EC) No 261/2004.
However, the right to care, as mentioned earlier, remains unaffected.
Are Technical Problems Considered Extraordinary Circumstances?
Under Regulation (EC) No 261/2004, technical issues are generally not categorized as extraordinary circumstances. The regulation specifies that routine operational technical hitches are not deemed extraordinary since they fall under the airline’s jurisdiction.
This might include regular servicing or minor fixes. Since these issues are the airline’s primary responsibility, they cannot be used as excuses to deny compensation or assistance to passengers.
However, if there’s a hidden manufacturing defect that jeopardizes flight safety, it may be considered extraordinary as such situations are rare, immediately endanger safe aircraft operations, and are not part of the airline’s regular technical operations.
Right to Care in Extraordinary Circumstances
Passengers maintain their right to care even in extraordinary circumstances.
Although Pegasus is not required to provide compensation for delays or cancellations caused by uncontrollable factors (‘extraordinary circumstances’), they must ensure your comfort during the waiting period. This includes offering meals, drinks, and accommodation in case of significant delays and last-minute flight cancellations.
The same rule applies to providing alternative transportation if the flight is cancelled – passengers are entitled to it.
As Pegasus is a non-European airline, these EU regulations apply only to Pegasus flights departing from the EU and the UK.
Right to Care: FAQ
In this segment, we aim to clarify prevalent inquiries about the right to care during flight delays and cancellations when flying with Pegasus.
What Does “Right to Care” Mean in the Context of Pegasus?
The “right to care” is a cluster of duties that Pegasus has towards its passengers when flight delays, overbooking, or cancellations transpire. In compliance with European legislation, Pegasus is obligated to guarantee passenger comfort during these disruptions, which may comprise providing complimentary meals, beverages, and lodging in cases of considerable delays.
As Pegasus is a non-European airline, these EU regulations apply only to Pegasus flights departing from the EU and the UK.
My Pegasus Flight Is Delayed. Am I Entitled to the “Right to Care”?
If you face a delay of 3 hours or more while flying with Pegasus, they should automatically provide you with amenities such as complimentary meals, beverages, and necessary accommodation if the delay prolongs overnight.
If these amenities aren’t provided, approach the Pegasus customer service desk at the airport. Alternatively, you can incur the expenses personally and later file for reimbursement. The sooner you submit your claim, the better.
Note that this applies only to Pegasus flights departing from Europe.
Do I Have Right to Care If My Pegasus Flight Is Canceled?
Yes, if your Pegasus flight is cancelled, you are entitled to the right to care.
This means that Pegasus must provide meals, beverages, and accommodation (if necessary), as well as an alternate method to reach your final destination (or a full refund).
If the cancellation is due to the airline’s fault, you may also be entitled to compensation for the cancellation.
Read more: Last-Minute Flight Cancellation: Your Rights
As Pegasus is a non-European airline, these EU regulations apply only to Pegasus flights departing from the EU and the UK.
Are There Exceptions to the Right to Care in Extraordinary Circumstances while flying with Pegasus?
No, you are entitled to the right to care even in extraordinary circumstances.
If your flight is delayed or cancelled due to severe weather, security issues, national unrest or nationwide strikes (unrelated to the airline), you are still entitled to complimentary meals, beverages, and accommodation if necessary while travelling with Pegasus.
How Can I Claim Reimbursement If I Had to Arrange My Meals and Accommodation?
If Pegasus doesn’t offer meals, accommodation, or airport transfers, and you have to arrange them on your own, make sure to keep all your receipts and proof of purchase. You can submit these, along with a detailed record of your expenses during the delay, to Pegasus for reimbursement. Please note that only essential expenses are reimbursed under this policy.
Also take note that only flights from Europe are covered, as Pegasus is not an EU airline.
Is the Right to Care Applicable to All Pegasus Flights?
This right applies to Pegasus flights departing from Europe.
The European law does not cover Pegasus flights arriving in Europe from outside the region. Flights operating in third countries aren’t covered either.
Is This Applicable Only to European Nationals?
No, the right to care applies to all passengers, regardless of their nationality.
Passengers have the right to care under the legislation known as Regulation (EC) No 261/2004 and Regulation UK261. These regulations, established by the European Union and the UK government, require all airlines operating within Europe to provide care and compensation to affected passengers when needed. Therefore, the right to care applies to all Pegasus passengers, regardless of their nationality.
However, it’s important to remember that as Pegasus is a non-EU airline, this regulation applies only to flights departing from Europe and not those arriving in Europe from other parts of the world.
By Europe and EU here on this page (and on this website in general) we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin (French Antilles), the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.