Finding out that your Pegasus flight is delayed can be unsettling when you check the online flight status. Now you’re faced with a dilemma: “Should I go to the airport as planned or stay at my home or hotel?” Flight delays can range from a minor delay of 30 minutes to a significant delay of nearly a day. This situation can leave you stranded at the airport for hours, making you wonder if it’s necessary to wait there until the airline resolves the issue.
The answer varies. However, most situations can be categorized into a few common instances.
Your Pegasus Flight is Delayed. Should You Stay or Proceed as Planned?
Your Pegasus flight is delayed. What’s your next step?
Where are you currently? Are you at home or in a hotel?
Or have you already arrived at the airport?
Scenario 1 – You Are Already at the Gate, Waiting for Your Flight
You’re at the boarding gate, anticipating your flight’s departure when you hear the announcement of a delay. What should you do next?
Simply stay at the gate, waiting for any subsequent news regarding your flight’s status.
Scenario 2 – You Are at the Airport, But You Haven’t Yet Gone Through Airport Security
If you’re at the airport and about to go through security when you discover that your Pegasus flight is delayed, here’s what you should do: Stay where you are. First, check if there have been any changes to your flight’s check-in time before proceeding. If the check-in has been delayed, refrain from going through security.
Wait for additional instructions before you go through security.
Have you completed the check-in process online?
Regardless, stay put and don’t proceed until the check-in commences.
Scenario 3 – You Are in Your Home or Hotel
Determine if there is a delay in check-in.
You can accomplish this by contacting Pegasus or calling the airport’s information centre.
If the check-in is delayed, there’s no need to hurry to the airport. You can stay at your current location, be it your home or hotel. However, if the check-in proceeds as per the original schedule, it’s sensible to adhere to your original plan and proceed towards the airport.
If check-in is postponed, stay where you are for the moment.
If there’s no postponement in check-in — proceed with your original plan to the airport.
How to Check Pegasus Flight Status Online?
How to find out if your Pegasus flight is delayed? Check the flight’s status online!
The following methods can be used to verify the status of your Pegasus flight online:
- The website of the airport from which your flight is departing;
- The airline’s official website (pegasus.com in this case);
- Flight tracking apps like Flightradar24.
Confirming your flight’s status before heading to the airport is always advisable, especially for early-morning flights. To prevent arriving at the airport early in the morning and discovering a delayed or cancelled flight, resulting in hours of waiting, always check the status first thing in the morning and again before leaving your home or hotel to ensure no sudden changes.
Passengers are typically informed about the delay through:
- SMS or email from the airline, informing about the delay;
- Verifying the flight status online;
- Learning it at the airport, or even at the gate.
What If a Flight Delay Causes You to Miss Your Connecting Flight?
Should you miss your connecting flight with Pegasus due to a delay or last-minute flight cancellation, there’s no need to worry. Pegasus will arrange a new flight for you at no extra cost, eliminating the hassle of organising a new flight on your own. Simply contact the Pegasus staff at the airport if you find yourself in this situation.
However, in the case of a self-transfer flight, the responsibility falls on you to manage and arrange a new flight if your connection is missed. If your Pegasus flight experiences delays or cancellations, you may be eligible for flight delay compensation or flight cancellation compensation specific to that flight. It’s important to note that the airline is not responsible for subsequent flights in the case of self-transfer arrangements.
Read more: Pegasus Missed Connection Compensation
Right to Care at the Airport
Passengers who are forced to stay at the airport due to a flight delay, flight cancellation or denied boarding are entitled to certain facilities’ right to care.
- During a short delay of 3 hours or more that occurs during the daytime, Pegasus is required to provide complimentary food and drinks, as well as two forms of communication (like phone calls, emails or faxes), typically provided through vouchers.
- In case of an overnight delay, Pegasus is obligated to provide free hotel accommodation, transport to and from the airport, and one or two meals without any charge to the passenger.
If you haven’t received any of these provisions, contact Pegasus for support.
As Pegasus is a non-European airline, these EU regulations apply only to Pegasus flights departing from the EU and the UK.
Could You Be Entitled to Pegasus Flight Delay Compensation?
If your Pegasus flight originating from Europe was disrupted, there are certain conditions under which you may qualify for Pegasus flight delay compensation.
If your flight has been delayed for more than three hours, or if it has been cancelled without a minimum of 14 days prior notice, you could be entitled to compensation up to 600 euros under EU legislation, unless the delay or cancellation was due to extraordinary circumstances.
This entitlement applies to all fares and nationalities. It is important to keep your boarding pass and other travel documents as they may be needed when claiming compensation. If you need help with the process, there are services available that can assist you in claiming your compensation from Pegasus. Our partners provide such services. To make a claim with our partners, just use the compensation claim form on our website.
As Pegasus is a non-European airline, these EU regulations apply only to Pegasus flights departing from the EU and the UK.
Can You Get Flight Delay Compensation in Case of a Pegasus Strike?
If your Pegasus flight is delayed or cancelled due to a strike, there are two scenarios – it’s either a strike by Pegasus personnel or some other kind of strike.
Usually, if the strike is caused by airport staff, air traffic control, or a labour strike unrelated to Pegasus, you may not be eligible for compensation. This is considered an extraordinary circumstance, and airlines are typically not held responsible.
However, if the strike involves Pegasus’ employees, the airline will most likely be required to compensate its passengers. It’s always crucial to review the specific circumstances surrounding your delay or cancellation and analyze any information provided by the airline.
Remember that as Pegasus is not a European airline, EU compensation regulations apply only to their flights departing from Europe.
Read more: Pegasus Strike Compensation
Can You Obtain Delay Compensation in the Event of Technical Problems with the Airplane?
Yes, if your Pegasus flight is delayed due to technical problems with the aeroplane, you may be eligible for flight delay compensation.
Most of the time, these issues are not considered extraordinary circumstances.
However, there may be exceptions in particular cases, such as if the technical problems were caused by hidden manufacturing defects.
As Pegasus is a non-European airline, these EU regulations apply only to Pegasus flights departing from the EU and the UK.
What is your experience with Pegasus flight delays? Have you ever experienced a flight delay with Pegasus? How did the airline resolve the situation?