Can you get Pegasus strike compensation?
Which Pegasus flights are covered? How much can you claim?
Passengers often mistakenly believe that all strikes are considered exceptional circumstances. However, if the Pegasus crew (excluding airport staff) goes on strike, causing flight delays or last-minute flight cancellations, passengers may be eligible to claim flight compensation from Pegasus. This claim can be made directly or through a flight compensation company.
Remember, EU regulations are applicable only to Pegasus flights departing from Europe.
1. Pegasus Strike Compensation
The conditions to qualify for Pegasus strike compensation are straightforward.
The flight must have been either delayed or cancelled:
- The flight delay should be a minimum of 3 hours, calculated from the point when the aircraft doors are opened at the destination, allowing passengers to disembark. If there’s a delay of 3 or more hours beyond the anticipated arrival time, passengers may be eligible for flight delay compensation.
- The flight cancellation should be last-minute. A last-minute flight cancellation is when a flight is cancelled up to 14 days before the departure date. If that’s the case, you may be entitled to Pegasus flight cancellation compensation (in addition to Pegasus refund for cancellation).
As you see, it’s not a specific compensation for Pegasus strikes (as such compensations don’t exist in Europe), but rather compensation for delays or cancellations.
Lastly, you must understand that Pegasus is not a European airline. Consequently, European regulations only apply to their flights departing from Europe.
What if you miss your Pegasus connecting flight because of a Pegasus staff strike? Pegasus is committed to ensuring you reach your destination, even if your original flight gets cancelled or delayed due to a staff strike. If you’re flying from Europe, you have the right to care and perhaps even compensation for the missed connection.
By Europe and EU here on this page (and on this website in general) we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin (French Antilles), the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.
1.1 Extraordinary Circumstances
Remember that strikes by airline personnel don’t fall under extraordinary circumstances.
Similarly, mechanical faults and staffing shortages are not considered extraordinary circumstances.
However, airlines frequently claim delays or cancellations are due to exceptional circumstances, even when they are not. It is advisable to contact the airline for clarification in case of a delay or cancellation.
Airlines may assert that a delay or cancellation is due to extraordinary circumstances, even if it isn’t, in an attempt to avoid compensation. To ensure you receive the compensation you deserve, it is advisable to verify the airline’s information before accepting it. It’s always a good idea to double-check the details regarding flight compensation and refunds.
Read more:
- Your Pegasus Refund Is Taking Forever. What Can You Do About It?
- Your Pegasus Compensation Claim Is Denied. Now What?
1.2 Right to Care
When faced with a long delay, you’re entitled to a right to care.
This gives you access to certain complimentary services. For example, if the wait at the airport exceeds three hours, you may qualify for a complimentary meal and refreshments. Additionally, if the delay extends into the night, you could be eligible for free accommodation and airport transfers.
Should you not receive any assistance, it’s recommended to get in touch with Pegasus representatives at the airport.
As Pegasus is a non-European airline, these EU regulations apply only to Pegasus flights departing from the EU and the UK.
2. How to Claim Pegasus Strike Compensation?
There are two methods available for claiming Pegasus strike compensation.
To independently claim compensation for a Pegasus strike, you can contact Pegasus directly via their website and request compensation from their customer service team. Be aware though, that this approach could involve negotiation and can be time-consuming.
The other option involves seeking legal representation.
To avoid any troubles, you can get legal help to handle your issue. In Europe, some companies specialise in managing compensation claims for flight-related problems. All they require from you is to fill out a single form, the compensation claim form. Our partners offer such services.
When choosing this option, here is all you will have to do:
And that’s it — the rest is handled by professionals.
* Your boarding pass and passport or ID copy.
Read more: How to Claim Pegasus Compensation?
2.1 How Long Does It Take?
What is the expected timeframe for receiving compensation?
Usually, the process takes at least 2-3 months. Lately, there have been instances of longer processing times, especially when filing the claim independently and if the airline rejects it.
This isn’t a quick process, so don’t be surprised if it takes longer than expected.
3. How Much Can You Claim?
The compensation amounts are specified and range from €250 to €600.
These amounts are regulated by EU rules.
Here’s how you can determine the sum of your Pegasus strike compensation:
When your destination is within the EU/UK:
€250
If the distance of your flight is
up to 1,500 km
€400
If the distance of your flight is between 1,500 – 3,500 km
When your destination is outside the EU/UK:
€250
If the distance of your flight is
up to 1,500 km
€400
If the distance of your flight is between 1,500 – 3,500 km
€600
If the distance of your flight is more than 3,500 km
As Pegasus is a non-European airline, these EU regulations apply only to Pegasus flights departing from the EU and the UK.
3.1 Pegasus Voucher Refund or Cash?
Several airlines, including Pegasus, offer vouchers as a form of compensation.
Airlines commonly offer vouchers instead of cash refunds and compensation, as it benefits them financially. Nevertheless, you have the right to decline the voucher and ask for a cash refund or bank transfer. According to EU law, airlines should provide compensation and refunds in cash or through bank transfer. It is important to always insist on receiving compensation in this form.
However, remember that Pegasus is not a European airline. Therefore, European regulations apply only to their flights originating from Europe.
Pegasus Strike Compensation: FAQ
My flight was very cheap. I bought it during sales. Can I still get full flight delay compensation?
Yes, absolutely.
It is because compensation amounts are fixed. The amount depends on flight distance. Hence the price of the ticket doesn’t matter. Even if your flight was only 20 or 30 euro, you can still get up to 600 euro from the airline.
What if I don’t have travel insurance? Can I get compensation?
To get flight compensation, you don’t need insurance.
Thanks to European laws, all air travellers are protected equally. If your flight is 3+ hours late, you might have a right to flight delay compensation from Pegasus.
You don’t need travel insurance for this.
Can my child/baby get compensation from Pegasus?
Yes, 100%.
The age doesn’t matter. If the flight is late due to the airline’s fault, all passengers have equal rights to flight compensation. The same rules apply also to infants without a dedicated seat.
If you are entitled to 600 euro compensation, your child/baby will be too.
Can I claim compensation for someone else?
Yes, you can.
You can claim compensation for your friend, relative or family member, even if you weren’t on that flight yourself. As long as they provide you with a copy of their passport and boarding pass.
Also they might need to sign a couple of documents.
How far back can I claim compensation?
It depends on the laws of the country.
In some European countries you can claim compensation even for old flights. If your flight was 2-3 years ago, you might still claim flight compensation for it.
What to do if Pegasus is refusing to pay compensation?
Pegasus is refusing to pay compensation.
You can still claim compensation, as the airline might wrongly deny your claim.
There are two options, how you can proceed. You can hand over your case to a flight compensation company, for them to continue the negotiations with the airline.
Or, you can contact the national enforcement body of the country your flight was from. There are national enforcement bodies in all the EU Member states.
EU – Non-EU Flights, Tourists
I’m flying to the EU from a country outside the EU. Can I get UK/EU flight delay compensation?
If you’re flying with Pegasus then no, you can’t.
But remember this — here we are speaking only about European flight compensation regulations (Regulation 261/2004 and UK261). Some other regulations might apply to your flight, and you may have a right to compensation. When it comes to European laws, with Pegasus, you are protected only on flights departing from Europe.
I’m flying from the EU to a country outside the EU. Can I get UK/EU flight delay compensation?
Yes, you can.
The same applies to all Pegasus flights from the UK.
I am not a European citizen. Can I get compensation?
Yes.
Your nationality doesn’t matter.
In Europe, all passengers are protected.
Other Situations
Pegasus provided me with a free hotel room and a free replacement flight to my destination. Can I still get compensation?
Yes, if the flight departed from the EU / UK.
If your flight is eligible to compensation, you can get it even if you have accepted a free flight and free hotel stay. Accepting these free services doesn’t affect your claim.
Pegasus took me to my destination. Can I still get compensation?
You might.
If you arrived 3+ hours later than scheduled, and the flight disruption was due to the airline’s fault, you might be entitled to compensation. Even if you accept a new flight from the airline.
Keep in mind that European regulations apply only to Pegasus flights departing from Europe.
Have you ever had an experience with Pegasus strike compensation or flight refund? Do you still have questions about Pegasus compensation policies? Ask in the comments.